Shipping and Handling
schleich® Operations Information
The schleich® operations team works hard to process your order as soon as possible. Items in stock ship within the next business day (Monday through Friday excluding holidays) if placed by 12pm EST.
Our warehouse operates only during business days and is closed over the weekend. Fulfillment hours of operations are
- Monday - Friday: 8:00 AM to 5:00 PM EST
- Saturday - Sunday: Closed
If shipping to a PO BOX, processing time may exceed 2 business days.
*Holiday Shipping*
Order by Dec 16th with standard shipping for guaranteed arrival by Christmas. Order by Dec 19th with expedited shipping for guaranteed arrival by Christmas. Any order received after Dec 19th is not guaranteed to arrive by Christmas.
Shipping Methods
Standard Shipping:
All standard orders within the United States above $75 (excluding taxes) will receive free standard shipping and handling. This excludes AK, HI, PR.
All standard orders within the United States under $75 (excluding taxes) will be charged a flat rate shipping charge of $8.99. This excludes AK, HI, PR.
All standard orders shipping to Alaska or Hawaii will be charged a calculated shipping rate based off the weight of products in order and shipping zip code.
Once you have placed your order, schleich® will ship the order the next business day (Monday through Friday excluding holidays). Orders will be delivered within 2-8 business days (Monday through Friday excluding holidays) via UPS Ground. Please note if shipping to a PO Box, your order will ship USPS, not UPS, to ensure it can be delivered to your address. Rural areas may be subject to an additional 3 business days for a total of 11 business days (Monday through Friday excluding holidays).
At this time, we cannot deliver shipments to APO/FPO/DPO shipping addresses. Please accept our apology as we work to make this service available in the future.
FedEx 2-day Expedited Shipping:
If you wish to receive your order in 2 business days, please select our expedited shipping method, FedEx 2-day at checkout. All orders with the FedEx 2-day will be charged a calculated shipping rate based off the weight of the products in the order and the shipping zip code. Orders placed before 12pm (Monday through Friday) with items in stock will ship within same day and orders placed after 12pm will ship within the next business day (Monday through Friday excluding holiday). Orders placed over the weekend and on holidays will ship next business day.
Expedited shipping via FedEx 2-day is not available for PO Box orders. Any PO Box order with FedEx 2-day shipping method selected will ship via USPS and not FedEx to ensure it can be delivered to your address.
At this time, we cannot offer expedited shipping to APO/FPO/DPO shipping addresses. Please accept our apology as we work to make this service available in the future.
Shipping Puerto Rico or Outside of the United States
Currently we are not offering any shipments to Puerto Rico. Shipments to Canada or Mexico are currently not possible from our US country website. For shipments to Canada and Europe please switch to the appropriate region in the country selector in the bottom right banner of this screen..
Return Policy
All returns or exchanges must be made within 30 days of receiving your order. Refund amount is equal to purchase price and does not include shipping and handling charges.
If for any reason you are not satisfied with an order, please contact our Customer Service team. Please allow us up to 5-10 business days to process your return.