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We are sorry but your order failed to go through. Please check your payment information and try again.

Troubleshooting tip: Is your card enrolled in 3D secure?

3D Secure is a technical standard to further protect cardholders not present for transactions over the internet. This measure is to protect you and your purchases made online.

Please reach out to your financial institution for steps on how to enroll your credit card in 3D Secure. Once your card is enrolled and you place your order, you will be asked to verify the card in the window that automatically appears.


Are you still having difficulty placing your order? Please reach out to our customer service team via email at shop@schleich-s.com or by phone at 1-833-934-1682.